Refund and Cancellation Policy

14-day money-back guarantee on your first subscription

If you're not happy, you can ask for a full refund of your site's first subscription payment, whatever the plan period, within 14 days of the payment being confirmed. The site is taken offline after the refund.

Renewals

• A renewal payment is fully refundable if you ask within 7 days of it being confirmed and cancel the subscription.
• After 7 days the remaining period isn't refundable. You can still cancel at any time; your site stays live until the end of the paid period and is not renewed.

Upgrades and plan changes

• When you upgrade to a higher plan, the value of the unused days on your current plan becomes a credit against the new plan's invoice.
• Downgrades take effect at the end of the current period and are not refunds.

Domains

• Domain registration and renewal fees are non-refundable once the registration is complete, because they are paid to the registry immediately.
• If a domain can't be registered after you pay (for example, someone registered it first), you can choose another domain with the same credit or get a full refund.

When no refund is due

• Accounts or sites suspended for breaching the Terms and Conditions.
• Subscription time already used after the refund windows above have passed.

Duplicate or over-payments

If you pay twice or more than the invoice amount, we return the difference to you or add it as credit to your account, whichever you prefer.

How to request a refund

• Email support@monjz.me or call +20 101 782 7785 with your invoice number (e.g. INV-2026-000123) or payment reference (e.g. MNJ-12345).
• We answer within 2 business days and send the refund within 14 business days of approval, by the original payment method (InstaPay, Vodafone Cash, bank transfer or card).
• The refund is the amount we actually received. International transfer fees deducted by intermediary banks are not refundable.